Backstage Cinema - Epics and User Stories
📝 Templates
Epic Template
# Epic: [Epic Name]
**Description:** [Brief description of the epic and its business value]
**Business Objective:** [What business goal this epic achieves]
**Acceptance Criteria:**
- [ ] [High-level criteria 1]
- [ ] [High-level criteria 2]
- [ ] [High-level criteria 3]
**User Stories:** [List of user story IDs that belong to this epic]
**Priority:** [High/Medium/Low]
**Story Points Estimate:** [Total estimate for all stories]
**Dependencies:** [Any dependencies on other epics or external factors]
User Story Template
**Story ID:** [Unique identifier, e.g., US-001]
**Epic:** [Epic name this story belongs to]
**Story:**
As a [type of user],
I want [some goal/functionality],
so that [some business value/reason].
**Acceptance Criteria:**
- [ ] [Specific, testable criteria 1]
- [ ] [Specific, testable criteria 2]
- [ ] [Specific, testable criteria 3]
**Definition of Done:**
- [ ] Code is written and tested
- [ ] All acceptance criteria are met
- [ ] Code is reviewed and approved
- [ ] Documentation is updated
- [ ] Feature is deployed and verified
**Story Points:** [1, 2, 3, 5, 8, 13, 21]
**Priority:** [High/Medium/Low]
**Dependencies:** [Other stories or external dependencies]
**Notes:** [Additional context, assumptions, or clarifications]
🎬 EPIC 1: Movie Session Management
Description: Enable cinema staff to create, schedule, and manage movie sessions across different rooms with proper seat allocation and pricing.
Business Objective: Provide comprehensive session scheduling capabilities to maximize theater utilization and revenue optimization.
Acceptance Criteria:
- Staff can create and schedule movie sessions
- Sessions are properly linked to movies and rooms
- Seat availability is accurately tracked per session
- Pricing is automatically applied based on room type
- Session status can be managed throughout lifecycle
User Stories: US-001, US-002, US-003, US-004, US-005
Priority: High Story Points Estimate: 34 Dependencies: Room and movie data must be available
User Stories
Story ID: US-001
Epic: Movie Session Management
Story: As a cinema manager, I want to create new movie sessions by selecting a movie, room, and time slot, so that customers can book tickets for available showings.
Acceptance Criteria:
- Can select from available movies in the system
- Can choose from available rooms with different types (2D, 3D, Extreme)
- Can set start time and system calculates end time based on movie duration
- Session conflicts are detected and prevented
- Base pricing is automatically applied based on room type
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Movie and Room management systems Notes: End time calculation should include buffer time for cleaning
Story ID: US-002
Epic: Movie Session Management
Story: As a cinema employee, I want to view all scheduled sessions with their current status and availability, so that I can provide accurate information to customers.
Acceptance Criteria:
- Can view list of all sessions for selected date range
- Display shows movie title, room, time, status, and available seats
- Can filter sessions by date, movie, room, or status
- Real-time availability updates are shown
- Can see session capacity and current bookings
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: High Dependencies: Session creation functionality (US-001) Notes: Should refresh automatically to show real-time updates
Story ID: US-003
Epic: Movie Session Management
Story: As a cinema manager, I want to view detailed seat availability for any session, so that I can assist customers with seat selection and troubleshoot booking issues.
Acceptance Criteria:
- Can view visual seat map for selected session
- Seats show different states: available, sold, reserved, inaccessible
- Can see seat details including row, number, accessibility features
- Map updates in real-time as tickets are sold
- Can identify which specific seats are available or occupied
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Session management (US-001, US-002), Seat map system Notes: Consider mobile-responsive design for tablet-based assistance
Story ID: US-004
Epic: Movie Session Management
Story: As a cinema manager, I want to cancel or modify existing sessions, so that I can handle unexpected situations like equipment failure or low attendance.
Acceptance Criteria:
- Can cancel sessions that haven't started
- Can modify session times if no tickets are sold
- System prevents modifications that would cause conflicts
- Cancelled sessions trigger appropriate refund processes
- Audit log tracks all session modifications with reason codes
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: Medium Dependencies: Session management (US-001), Sales/refund system Notes: Consider notification system for affected customers
Story ID: US-005
Epic: Movie Session Management
Story: As a cinema employee, I want to mark sessions as started, completed, or cancelled, so that the system accurately reflects the current status of all showings.
Acceptance Criteria:
- Can update session status through simple interface
- Status changes are logged with timestamp and employee ID
- Completed sessions become unavailable for new bookings
- Status changes trigger appropriate business logic (e.g., no refunds after start)
- Can add notes or reason codes for status changes
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Session management (US-001, US-002), Employee authentication Notes: Status changes should be visible immediately in session lists
🎫 EPIC 2: Ticket Sales and Management
Description: Enable staff to sell individual and bulk tickets, manage reservations, and handle ticket-related customer service operations.
Business Objective: Streamline ticket sales process to reduce wait times and improve customer experience while maintaining accurate seat inventory.
Acceptance Criteria:
- Staff can sell individual and multiple tickets efficiently
- Ticket reservations can be managed with time limits
- Seat selection integrates seamlessly with session availability
- Ticket cancellations and refunds are properly handled
- All ticket transactions are logged for audit purposes
User Stories: US-006, US-007, US-008, US-009, US-010
Priority: High Story Points Estimate: 29 Dependencies: Session Management Epic, Payment processing system
User Stories
Story ID: US-006
Epic: Ticket Sales and Management
Story: As a box office employee, I want to sell single tickets by selecting session and seat, so that customers can purchase movie tickets quickly and efficiently.
Acceptance Criteria:
- Can search and select from available sessions
- Can view and select from available seats in visual seat map
- Ticket price is automatically calculated based on room type
- Seat is immediately reserved during selection process
- Can complete sale with payment processing
- Ticket is generated with session and seat details
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Session Management (US-001, US-003), Payment system Notes: Seat reservation should timeout if payment not completed within reasonable time
Story ID: US-007
Epic: Ticket Sales and Management
Story: As a box office employee, I want to sell multiple tickets for the same session at once, so that I can efficiently serve families and groups.
Acceptance Criteria:
- Can select multiple seats from the same session in one transaction
- All selected seats are reserved simultaneously
- Total price is calculated and displayed
- Can complete bulk purchase with single payment
- All tickets are generated with proper seat assignments
- Can easily select adjacent or nearby seats
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Single ticket sales (US-006) Notes: Consider suggesting optimal seat groupings for party size
Story ID: US-008
Epic: Ticket Sales and Management
Story: As a box office employee, I want to cancel individual tickets and process refunds, so that I can handle customer change requests and service recovery situations.
Acceptance Criteria:
- Can lookup and display existing ticket details
- Can cancel tickets that meet refund policy criteria
- Cancelled tickets immediately return seats to available inventory
- Refund amount is calculated based on business rules
- Cancellation is logged with reason and employee ID
- Customer receives cancellation confirmation
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: Medium Dependencies: Ticket sales (US-006, US-007), Refund policy rules Notes: Consider different refund rates based on time before show
Story ID: US-009
Epic: Ticket Sales and Management
Story: As a customer service representative, I want to view detailed ticket information and history, so that I can assist customers with inquiries and resolve issues.
Acceptance Criteria:
- Can search tickets by customer info, ticket ID, or session details
- Display shows all ticket details including seat, price, purchase time
- Can view ticket purchase and modification history
- Can see payment method and transaction details
- Can generate duplicate tickets if needed
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 3 Priority: Medium Dependencies: Ticket sales system (US-006, US-007) Notes: Include data privacy considerations for customer information
Story ID: US-010
Epic: Ticket Sales and Management
Story: As a box office manager, I want to view ticket sales reports and statistics, so that I can analyze performance and make informed scheduling decisions.
Acceptance Criteria:
- Can generate reports for specific date ranges
- Report shows sales by session, movie, room type, and employee
- Displays key metrics: tickets sold, revenue, occupancy rates
- Can export reports in common formats (PDF, CSV)
- Reports include refund and cancellation statistics
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 2 Priority: Low Dependencies: Ticket sales data (US-006, US-007, US-008) Notes: Consider real-time dashboard for current day performance
🛒 EPIC 3: Point of Sale (POS) and Concessions
Description: Provide comprehensive POS system for concession sales, inventory management, and integrated payment processing with discount applications.
Business Objective: Maximize concession revenue through efficient sales process and proper inventory control while supporting promotional strategies.
Acceptance Criteria:
- Staff can process concession sales with inventory tracking
- Multiple payment methods are supported seamlessly
- Discount codes can be applied with proper validation
- Sales are integrated with customer profiles for personalization
- Comprehensive sales reporting and analytics available
User Stories: US-011, US-012, US-013, US-014, US-015, US-016
Priority: High Story Points Estimate: 39 Dependencies: Inventory system, Payment processing, Customer management
User Stories
Story ID: US-011
Epic: Point of Sale (POS) and Concessions
Story: As a concession stand employee, I want to create new sales transactions and add food items, so that I can serve customers purchasing snacks and beverages.
Acceptance Criteria:
- Can start new sale transaction from POS interface
- Can search and add items by SKU, name, or barcode scan
- Item prices are automatically populated from inventory
- Can adjust quantities for each item
- Running total is displayed and updated in real-time
- Can handle items with different tax rates if applicable
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Inventory management system, POS hardware integration Notes: Consider touch-screen optimization for fast service
Story ID: US-012
Epic: Point of Sale (POS) and Concessions
Story: As a concession stand employee, I want to apply discount codes to sales transactions, so that customers can receive promotional pricing and special offers.
Acceptance Criteria:
- Can enter or scan discount codes during checkout
- System validates code eligibility and expiration
- Discount amount is calculated and displayed separately
- Can apply multiple compatible discount codes
- Customer CPF may be required for certain discounts
- Invalid codes show clear error messages
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: Medium Dependencies: Sales transaction system (US-011), Discount code management Notes: Consider customer registration prompts for discount eligibility
Story ID: US-013
Epic: Point of Sale (POS) and Concessions
Story: As a concession stand employee, I want to process payments using multiple payment methods, so that customers can pay using their preferred option (cash, card, PIX).
Acceptance Criteria:
- Can accept cash payments with change calculation
- Can process card payments with authorization codes
- Can handle PIX payments with QR code generation
- Can split payments across multiple methods
- All payment details are recorded with transaction
- Receipt is generated with payment breakdown
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 10 Priority: High Dependencies: Sales transaction (US-011), Payment gateway integrations Notes: Ensure PCI compliance for card payment handling
Story ID: US-014
Epic: Point of Sale (POS) and Concessions
Story: As a concession manager, I want to view detailed sales reports with item performance analytics, so that I can optimize inventory and identify popular products.
Acceptance Criteria:
- Can generate sales reports for custom date ranges
- Reports show sales by item, employee, time period, and payment method
- Include metrics: quantity sold, revenue, profit margins
- Can identify top-selling and slow-moving items
- Reports can be filtered and exported
- Include discount usage analytics
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Sales data from POS system (US-011, US-012, US-013) Notes: Consider dashboard view for real-time sales monitoring
Story ID: US-015
Epic: Point of Sale (POS) and Concessions
Story: As a concession stand employee, I want to cancel or refund completed sales transactions, so that I can handle customer complaints and transaction errors.
Acceptance Criteria:
- Can lookup and display completed sale details
- Can cancel entire sales or individual line items
- Refund amount is calculated based on business rules
- Inventory quantities are properly adjusted for refunded items
- Refund requires manager approval for amounts over threshold
- All refund activities are logged with reason codes
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Completed sales system (US-011, US-013), Manager approval workflow Notes: Consider time limits on refund eligibility
Story ID: US-016
Epic: Point of Sale (POS) and Concessions
Story: As a shift supervisor, I want to perform end-of-shift cash reconciliation, so that I can ensure accurate financial reporting and identify discrepancies.
Acceptance Criteria:
- Can access cash reconciliation interface for current shift
- System shows expected cash total based on sales transactions
- Can enter actual cash count by denomination
- Calculates and displays any overage or shortage
- Can record explanation for significant discrepancies
- Generates shift summary report for management
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 3 Priority: Medium Dependencies: Cash payment tracking (US-013), Shift management Notes: Consider integration with cash drawer hardware
🏪 EPIC 4: Inventory Management
Description: Comprehensive inventory tracking system for concession items with stock level monitoring, reorder alerts, and adjustment logging.
Business Objective: Maintain optimal inventory levels to maximize sales opportunities while minimizing waste and stockouts.
Acceptance Criteria:
- Real-time inventory tracking with automatic updates
- Stock level alerts and reorder notifications
- Complete audit trail for all inventory movements
- Support for different item types (food, collectables) with specific attributes
- Integration with sales system for automatic stock decrements
User Stories: US-017, US-018, US-019, US-020, US-021
Priority: Medium Story Points Estimate: 26 Dependencies: POS system integration, Supplier management
User Stories
Story ID: US-017
Epic: Inventory Management
Story: As an inventory manager, I want to view current stock levels for all items with low-stock alerts, so that I can maintain adequate inventory and prevent stockouts.
Acceptance Criteria:
- Can view comprehensive inventory list with current quantities
- Items below reorder level are highlighted with alerts
- Can filter items by category, low stock, or expiration status
- Display shows key info: SKU, name, current stock, reorder level
- Can export inventory reports for purchasing decisions
- Real-time updates reflect sales and adjustments
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: High Dependencies: Inventory data structure, Sales integration for stock updates Notes: Consider mobile access for quick stock checks
Story ID: US-018
Epic: Inventory Management
Story: As a warehouse employee, I want to record inventory adjustments for receiving, damage, and shrinkage, so that stock levels remain accurate and discrepancies are properly documented.
Acceptance Criteria:
- Can record inventory increases for new stock receipts
- Can record decreases for damaged or expired items
- All adjustments require reason codes and employee identification
- Adjustment amounts can be positive or negative
- System logs timestamp and creates audit trail
- Can attach notes or supporting documentation
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Inventory tracking system (US-017), Employee authentication Notes: Consider barcode scanning for faster processing
Story ID: US-019
Epic: Inventory Management
Story: As a store manager, I want to view inventory adjustment history and audit logs, so that I can identify patterns, investigate discrepancies, and ensure accountability.
Acceptance Criteria:
- Can view complete history of inventory adjustments
- Can filter by date range, item, employee, or reason code
- Display shows adjustment details: amount, reason, employee, timestamp
- Can export audit reports for management review
- Can drill down to see specific transaction details
- Running totals show net impact of adjustments
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 3 Priority: Medium Dependencies: Inventory adjustments (US-018), Reporting system Notes: Include data retention policies for audit compliance
Story ID: US-020
Epic: Inventory Management
Story: As a concession manager, I want to manage item master data including prices and reorder levels, so that I can maintain accurate product information and optimize purchasing.
Acceptance Criteria:
- Can add new items with complete details (SKU, name, price, category)
- Can update existing item information including prices
- Can set and modify reorder levels and minimum quantities
- Can manage item-specific attributes (expiry dates, combo flags)
- All changes are logged with employee ID and timestamp
- Can deactivate items no longer sold
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Basic inventory structure, Change tracking system Notes: Consider price change approval workflow for significant increases
Story ID: US-021
Epic: Inventory Management
Story: As a food service manager, I want to track expiration dates for perishable items, so that I can minimize waste and ensure food safety compliance.
Acceptance Criteria:
- Can record expiration dates when receiving perishable items
- System alerts when items are approaching expiration
- Can view items sorted by expiration date
- Expired items are flagged and can be automatically removed from sale
- Can generate waste reports for expired items
- FIFO (First In, First Out) recommendations for stock rotation
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Inventory management (US-017, US-018), Food safety regulations Notes: Consider integration with health department reporting requirements
👥 EPIC 5: Employee Management and Access Control
Description: Comprehensive employee management system with role-based access control, time tracking, and performance monitoring capabilities.
Business Objective: Ensure proper staff management, security, and operational accountability while supporting payroll and performance evaluation needs.
Acceptance Criteria:
- Secure employee authentication and authorization
- Role-based access control for different system functions
- Employee time tracking and shift management
- Activity logging and performance metrics
- Employee profile and permission management
User Stories: US-022, US-023, US-024, US-025, US-026
Priority: Medium Story Points Estimate: 29 Dependencies: Security infrastructure, HR policies
User Stories
Story ID: US-022
Epic: Employee Management and Access Control
Story: As a cinema administrator, I want to create and manage employee accounts with appropriate access levels, so that staff can perform their job functions while maintaining system security.
Acceptance Criteria:
- Can create new employee accounts with personal information
- Can assign roles that determine system access permissions
- Can set employee status (active/inactive) and employment dates
- Can modify employee information and role assignments
- All employee data changes are logged for audit purposes
- Can deactivate employees and transfer their transaction history
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: High Dependencies: Authentication system, Role definition framework Notes: Include data privacy compliance for employee information
Story ID: US-023
Epic: Employee Management and Access Control
Story: As an employee, I want to clock in and out of my shifts, so that my work hours are accurately tracked for payroll and scheduling.
Acceptance Criteria:
- Can clock in at shift start with employee ID/badge
- Can clock out at shift end with automatic duration calculation
- System prevents duplicate clock-ins or missing clock-outs
- Can view personal time tracking history
- Managers can make time corrections with approval workflow
- Integration points available for payroll system export
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: Medium Dependencies: Employee accounts (US-022), Time tracking infrastructure Notes: Consider mobile/tablet access for clock-in stations
Story ID: US-024
Epic: Employee Management and Access Control
Story: As a shift manager, I want to view employee activity logs and performance metrics, so that I can monitor productivity and identify training needs.
Acceptance Criteria:
- Can view detailed activity logs for individual employees
- Reports show sales performance, transaction counts, and error rates
- Can filter activities by date range, employee, or activity type
- Performance metrics include customer service indicators
- Can generate performance reports for review meetings
- Activity logs include system access and security events
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Employee activity logging, Sales transaction data Notes: Balance monitoring needs with employee privacy considerations
Story ID: US-025
Epic: Employee Management and Access Control
Story: As a system administrator, I want to configure role-based permissions and access controls, so that employees can only access functions appropriate to their position.
Acceptance Criteria:
- Can define custom roles with specific permission sets
- Permissions cover all system modules (POS, inventory, reports, admin)
- Can assign multiple roles to employees if needed
- Permission changes take effect immediately
- Can view and audit current permission assignments
- Role templates available for common positions
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: High Dependencies: Employee management (US-022), Security framework Notes: Include principle of least privilege in role design
Story ID: US-026
Epic: Employee Management and Access Control
Story: As a district manager, I want to view consolidated employee reports across locations, so that I can analyze staffing effectiveness and make operational decisions.
Acceptance Criteria:
- Can generate reports combining data from multiple locations
- Reports include staffing levels, productivity metrics, and costs
- Can compare performance between employees and locations
- Data can be exported for further analysis in external tools
- Reports respect access controls for confidential information
- Automated report scheduling and delivery options
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 3 Priority: Low Dependencies: Employee data aggregation, Multi-location support Notes: Consider data privacy regulations for cross-location reporting
🎯 EPIC 6: Customer Management and Loyalty
Description: Customer profile management system with purchase history tracking, loyalty program support, and targeted promotion capabilities.
Business Objective: Increase customer retention and lifetime value through personalized experiences and targeted marketing campaigns.
Acceptance Criteria:
- Comprehensive customer profile management
- Purchase history tracking and analytics
- Loyalty program point accumulation and redemption
- Targeted promotion and discount code management
- Customer communication and preference management
User Stories: US-027, US-028, US-029, US-030, US-031
Priority: Low Story Points Estimate: 26 Dependencies: Sales system integration, Marketing system integration
User Stories
Story ID: US-027
Epic: Customer Management and Loyalty
Story: As a customer service representative, I want to create and maintain customer profiles, so that we can provide personalized service and track customer preferences.
Acceptance Criteria:
- Can create customer profiles with contact information
- Can record customer preferences and special needs
- Customer profiles link to purchase history automatically
- Can update customer information and preferences
- Can merge duplicate customer records
- Data privacy controls protect customer information
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 5 Priority: Medium Dependencies: Data privacy framework, Customer identification system Notes: Ensure LGPD/GDPR compliance for customer data handling
Story ID: US-028
Epic: Customer Management and Loyalty
Story: As a marketing manager, I want to view customer purchase history and analytics, so that I can understand buying patterns and create targeted campaigns.
Acceptance Criteria:
- Can view complete purchase history for individual customers
- Analytics show spending patterns, frequency, and preferences
- Can segment customers based on behavior and demographics
- Purchase data includes tickets, concessions, and promotional usage
- Can export customer data for marketing campaign tools
- Trend analysis shows customer lifetime value metrics
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: Medium Dependencies: Sales transaction history, Customer profiles (US-027) Notes: Include data anonymization options for analytics
Story ID: US-029
Epic: Customer Management and Loyalty
Story: As a customer, I want to accumulate and redeem loyalty points for purchases, so that I receive rewards for my continued patronage.
Acceptance Criteria:
- Points are automatically earned based on purchase amounts
- Can view current point balance and earning history
- Can redeem points for discounts or free items
- Point values and redemption rules are configurable
- Points can expire based on business rules
- Integration with POS system for seamless point transactions
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 8 Priority: Low Dependencies: Customer profiles (US-027), POS integration, Discount system Notes: Consider tiered loyalty levels for enhanced engagement
Story ID: US-030
Epic: Customer Management and Loyalty
Story: As a marketing coordinator, I want to create and manage targeted discount codes for customer segments, so that I can run promotional campaigns to increase sales and retention.
Acceptance Criteria:
- Can create discount codes with specific criteria and restrictions
- Can target codes to customer segments or demographics
- Can set usage limits, expiration dates, and discount amounts
- Can track redemption rates and campaign effectiveness
- Codes can be distributed through multiple channels
- Can deactivate or modify codes as needed
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 3 Priority: Low Dependencies: Discount code system, Customer segmentation (US-028) Notes: Include A/B testing capabilities for campaign optimization
Story ID: US-031
Epic: Customer Management and Loyalty
Story: As a general manager, I want to view customer retention and loyalty program performance reports, so that I can evaluate program effectiveness and make strategic decisions.
Acceptance Criteria:
- Reports show customer acquisition, retention, and churn rates
- Loyalty program metrics include participation and redemption rates
- Can analyze customer lifetime value and ROI of loyalty programs
- Reports can be filtered by time period, customer segment, or program
- Comparative analysis shows program performance trends
- Data can be exported for executive presentations
Definition of Done:
- Code is written and tested
- All acceptance criteria are met
- Code is reviewed and approved
- Documentation is updated
- Feature is deployed and verified
Story Points: 2 Priority: Low Dependencies: Customer analytics (US-028), Loyalty program (US-029) Notes: Include benchmarking against industry standards where available
📊 Summary
Total Epics: 6
Total User Stories: 31
Total Story Points: 183
Priority Breakdown:
- High Priority: 3 epics, 97 story points
- Medium Priority: 2 epics, 55 story points
- Low Priority: 1 epic, 31 story points
Epic Dependencies:
- Movie Session Management → enables Ticket Sales
- Ticket Sales → required for comprehensive POS system
- POS system → drives Inventory Management
- Employee Management → supports all operational epics
- Customer Management → enhances POS and Ticket Sales
Recommended Implementation Order:
- Employee Management and Access Control (foundational security)
- Movie Session Management (core business capability)
- Ticket Sales and Management (primary revenue stream)
- Point of Sale and Concessions (secondary revenue stream)
- Inventory Management (operational efficiency)
- Customer Management and Loyalty (value enhancement)